Support.

Contact UTOVA

Support is currently handled by email on a reasonable-efforts basis during early access. There is no guaranteed response time or 24-hour emergency service.

Billing and cancellation

For a UTOVA subscription question, include your business name and Stripe invoice or subscription reference. Do not send full card numbers, bank credentials, passwords or secret API keys. To cancel, use the billing controls when available or email us from the owner account address.

If a subscription payment fails, the account has a seven-day grace period. After that, it becomes read-only until payment is resolved. Data export remains available.

Member payments, refunds and disputes

If you are a member, contact your gym, studio or trainer first: that business is the seller and decides its refund and cancellation policy. The business can contact UTOVA if the platform needs attention.

UTOVA initially supports full refunds only. A payment dispute suspends the affected pass or subscription while it is reviewed. Businesses should also check Stripe for evidence deadlines and dispute status.

Privacy and account data

For UTOVA account, billing or enquiry information, email [email protected]. For member or booking data, contact the fitness business first because it normally controls that information. See the privacy notice for details.

Service incidents

If you suspect unauthorised access, a payment mismatch or information shown to the wrong business, stop using the affected feature and email us promptly with “URGENT — SECURITY” in the subject. Do not include passwords, API keys or full payment-card details.

Before contacting us

1. Refresh the page and sign in again.
2. Check whether the issue affects one device or more than one.
3. Record the approximate time and any on-screen message.
4. For payment issues, note the Stripe payment or invoice reference—never the full card number.