Business terms.

1. The agreement

UTOVA is the trading name of David Stelfox, a sole trader in England. A contract begins when we approve your business for access and you accept these terms or start a paid subscription. You confirm that you have authority to act for the business.

2. Founding Gym price

The first 10 businesses individually approved by UTOVA for the Founding Gym cohort may subscribe for £15 per month. UTOVA is not currently VAT registered, so no VAT is added at present. If tax law later requires VAT or another tax, we may add or account for it as required after giving appropriate notice.

The £15 price is grandfathered while that business maintains one continuous paid subscription. Cancelling or allowing the subscription to end permanently gives up the Founding Gym place. A later return will use the price and availability offered at that time. A place cannot be sold, transferred or recreated.

3. Billing, failed payments and cancellation

• Subscription fees are billed monthly in advance through Stripe.
• If a payment fails, UTOVA provides a seven-day grace period while Stripe retries or the payment method is updated.
• After seven days without successful payment, the account becomes read-only: the business can sign in and export its data, but cannot create or change operational records or take new member payments.
• You may cancel through the available billing controls or by emailing [email protected]. Cancellation normally takes effect at the end of the paid billing period unless we confirm otherwise.

4. Refunds

For UTOVA subscription fees, contact us promptly if you believe a charge is wrong. Any discretionary refund we approve during early access will be a refund of the full relevant charge; partial or prorated refunds are not currently supported. This does not limit rights that cannot lawfully be excluded.

Payments made by a member to a fitness business are sales by that fitness business, not by UTOVA. The fitness business is responsible for its own member refund and cancellation policy. At launch, UTOVA supports full refunds only; partial refunds are not supported.

5. Member payments and disputes

Member payments are processed as direct charges to the fitness business’s connected Stripe account. The fitness business is the seller and is responsible for descriptions, prices, receipts, taxes, refunds, complaints and compliance with its member contracts.

If a cardholder disputes a payment, UTOVA may immediately suspend the affected pass or subscription while the dispute is reviewed. A won dispute may restore access; a lost or unresolved dispute remains suspended unless manually resolved. The fitness business must manage evidence and deadlines in Stripe.

6. Acceptable use and account security

You must provide accurate details, protect sign-in credentials, give staff only appropriate access and promptly report suspected misuse. You must not use UTOVA unlawfully, interfere with the service, evade access controls, upload malicious material or use another business’s information without authority.

7. Your members and data

You are responsible for your relationship with members and for having appropriate notices, lawful bases and—where relevant—special-category conditions for personal and health-related information. Keep notes relevant and proportionate. When UTOVA processes member information on your documented instructions, each party will comply with applicable data protection law; UTOVA will use suitable confidentiality and security measures and assist reasonably with rights requests, incidents and deletion.

Our privacy notice explains the roles and providers in more detail.

8. Availability, changes and backups

We aim to provide a dependable service but do not guarantee uninterrupted or error-free availability during early access. We may make changes needed for security, law, payment-provider requirements or product improvement. We will try to give reasonable notice of material changes. You can download a business data export from the app and should keep any additional records your operation requires.

9. Suspension and termination

We may restrict or suspend access for failed payment after the grace period, a payment dispute, security risk, unlawful use or material breach. Where practical, we will explain the issue and allow a reasonable opportunity to fix it. Either party may end the service; sections that by nature continue after termination—including payment, confidentiality, data and liability provisions—remain effective.

10. Responsibility and liability

UTOVA supplies booking and payment-support software; it does not deliver fitness services, medical advice or emergency services. The fitness business remains responsible for session safety, staffing, member eligibility and its services. Nothing excludes liability that cannot legally be excluded. Subject to that, UTOVA is not responsible for indirect or consequential loss, loss caused by third-party services outside our reasonable control, or business decisions made from incomplete or incorrect data.

11. General

You may not transfer this agreement without consent. If part of it is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. These terms and any expressly incorporated documents are the agreement about the service. English law applies and the courts of England and Wales have jurisdiction.

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